Privacy Policy

1. Introduction

Tidal Soft Wash Solutions LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tidalsoftwash.com (the "Site"), use our services, or communicate with us via phone, email, or text message. Please read this policy carefully. By using our Site or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter or promotional communications
• Use our DIY Quote Calculator
• Communicate with us via phone, email, or text message
• Opt in to receive SMS/text messages from us

This information may include your name, email address, phone number, property address, and details about the services you are interested in.

2.2 Phone Numbers and SMS Consent Data

When you provide your phone number and check the SMS consent checkboxes on any of our forms, we collect your phone number and a record of your consent. Our forms present two separate, independent SMS consent checkboxes:

• Service & Appointment Texts (Transactional): Consent to receive quote follow-ups, scheduling confirmations, service reminders, and service updates.
• Promotional Texts (Marketing — Optional): A separate, independent consent to receive promotional offers, discounts, and seasonal marketing messages. This checkbox is always unchecked by default and is never required.

Each consent record includes the date and time of opt-in, the specific form used, and the exact consent language agreed to. We retain this information to comply with applicable regulations and to honor your communication preferences.

2.3 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To respond to your inquiries and fulfill your requests
• To send you quotes, estimates, and service-related communications
• To send SMS/text messages related to quotes, scheduling, service updates, and promotional offers (only if you have opted in by checking the SMS consent checkbox on our forms)
• To send promotional communications, such as special offers and seasonal tips (you may opt out at any time)
• To analyze usage trends and improve our website experience
• To protect against fraud and unauthorized activity
• To comply with legal obligations

4. SMS/Text Messaging

We operate two separate and independent SMS consent programs. Consent for each program is collected via its own dedicated, unchecked checkbox on our website forms.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help: For help or questions about our SMS program, reply HELP to any message, or contact us at [email protected] or (551)-222-9182.

Consent is not a condition of purchase. You are not required to consent to receiving text messages as a condition of purchasing any goods or services from Tidal Soft Wash Solutions LLC.

5. How We Share Your Information

We do not sell, trade, or share your personal information — including phone numbers and SMS consent data — with third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., email service providers, CRM platforms, SMS messaging platforms). These providers are contractually obligated to use your information only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Site.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information — including phone numbers and consent records — from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. SMS consent records are retained for the duration of your opt-in status and for a reasonable period thereafter to demonstrate compliance. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of promotional communications
• The right to opt out of SMS/text messages by replying STOP

To exercise any of these rights, please contact us at [email protected] or call (551)-222-9182.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or our SMS messaging program, please contact us: